At RS DYNAMICS, with the shipment of our products to you our customer relationship is only just beginning. Our after-sales department works closely with our distributors to ensure customer satisfaction. They will support you with product training, solving warranty issues and optimize the product life cycle at the point of destination. Our service department will take care of your questions and search for the fastest and most suitable solutions for you.
We are happy to help, please contact us either via our webform or by email firstname.lastname@example.org.
Our product trainings offer in-depth insights into all necessary topics for operating our products, including technological background and sampling strategies. The courses are aiming at operator and supervisor level. The courses do not only include technical sessions in the classroom but as well practical training with our products. On demand, in special cases we are able to prepare also remote courses via Skype etc.
Technical & Scientific Support
RS DYNAMICS has a comprehensive service network worldwide to ensure rapid response and minimize downtime for our clients. Our service and scientific team is on hand to help you deal with technical and scientific issues, such as customer-specific modification and installations of our products. Please refer to email@example.com in case you have either service needs or scientific issues.
Parts & Logistics
For products consumables, please refer to our support staff at firstname.lastname@example.org in case you need advice which items you need for the optimum performance of our products.
Our remote diagnostics service allows us to provide our customers wherever they may be with prompt first-level support from our corporate offices and on-line first-level service/calibration if needed. This enables our customers together with our dense distributor network to continue their work as fast as possible and safe the unnecessary expenses for shipment of the instrument for physical service.
RS DYNAMICS products come with a standard one-year guarantee covering all parts and labor. Extended warranties are optional for extra charge. In addition, our customers can rest assured that we will offer maintenance and service repairs over the whole life cycle of the product, including spare parts.
Basic maintenance work is available within our distributor network together with Internet remote diagnostics and prompt repair service at our global offices. There is therefore no need for time-consuming and expensive dispatches.
In case of serious problems, please contact us at email@example.com to arrange the shipment to our global service offices.